Author Archives: Ivee Delgado

What are the best business phones?

When deciding on which business phone fits your company best, providing exceptional service and boosting the perception of your most important asset, the client, must be brought to the fore. Enhancing customer experience and satisfaction to the maximum level may be the thin line between business success and failure in these difficult economic times. No business, particularly those that are small and emerging, is exempt from low profitability and high failure rate owing to the fact that they have limited capital and thus opportunities. Tighter lending conditions and rising operations costs are of no help and can potentially bring their profits down. Consumers’ negative perception on products or services offered by a business may hurt them further and devastate their finances.

At least fifty-nine percent of 2,223 business owners, CEOs and presidents of small businesses surveyed by The Business Journal affirmed that wireless services have become crucial to their business operations. With at least 2.27 billion people using the internet daily and 4.8 billion people with mobile phones, our world has indeed become fast-paced and digital, our culture increasingly 24/7 and business environments virtual and mobile. Hence, having a company phone number which can be contacted by a customer anytime and anywhere they want can put your business to the lead and boost its future prosperity.

Revolutions in the internet technology and telecommunications industry have brought Voice over Internet Protocol or VoIP phone systems into the spotlight, shoving traditional business phone into the sidelines. VoIP has gained ground and popularity even during the economic recession as many reliable and dedicated service providers make the portability of a phone number available to businesses at efficient costs.

A business phone supported by VoIP calling features can give your company the following:

  • Project the image of being present anytime and anywhere

Phone systems reliant on the Internet enable your customers to make calls, send and receive fax and voice messages to your business at their convenience. Your customers may also be located in various places across the globe, spanning not only distance but also time. A local or virtual phone number makes your business accessible to at least 200 area codes or states in the US and across global continents even. Web-based phone systems also enable businesses to forward calls, send, receive and check fax messages and voicemails wherever there is an internet connection and with soft phones installed in handheld devices which they could take anywhere.

  • Cost-effective business communication

Internet-based phone systems have achieved record-breaking popularity among businesses of all sizes for toll-free or 800 business phone numbers. Not only can businesses be called by anyone at their convenience, they could also do so free of charge. Calls made by customers as well as sent fax and voice messages will instead be charged to the business which is a great way to surpass customer service standards. Businesses may also incur massive savings on unlimited local and long distance phone calls made available to them by service providers.

Forward-looking businesses need mobility and flexibility in building relationships with their customers mounted on communication. Choosing a business phone that can take your customer service to the next level may bring the success of your business venture a step further.

What is the best phone service for your business?

Businesses have numerous options when it comes to phone services for their operations. The numerous choices mean companies can always pick out the best phone service for their business, taking into consideration their different communication requirements. There are several types of business phone services, each one with distinctive disadvantages and advantages. Business owners should decide their needs and budget in determining the best phone service for their business.

Private Branch Exchange

One of the most traditional types of business telephone systems is the Private Branch Exchange or PBX. It utilizes physical connections to connect numerous phone lines. With PBX, phone line extensions can be connected to each other or to pick up an outside call. Traditional PBX systems usually need a human operator for directing calls and choosing the right connections.

Mobile PBX

Mobile PBX is a type of business phone service that has functions that are related to the traditional PBX. However, it does not require hardware. Instead of a switchboard and operator, this type of business phone service is powered by a software hosted by another provider. Companies can opt for addition of virtual extensions to the system and even have calls director to cell phones of employees. When a call is picked up, it is automatically transferred to any of the available cell phones. The best advantage of this system is its simplicity in adding new extensions.

Hosted VoIP

Hosted Voice over Internet protocol (VoIP) is considered by some as the best phone service for business. It is closely similar to mobile PBX, with the forwarding of calls to a virtual software instead of employee cellphones the main difference. The virtual software is called softphone, acting as the phone interface and installed on a computer. Employees can take or make calls over the Internet using microphones connected to a computer in a hosted VoIP system. Like mobile PBX, this type of best phone service enables firms to expand without purchasing costly hardware.

VoIP

For most companies, VoIP is the best phone service today. VoIP hardware bridges the gap between hosted VoIP and PBX. Similar to PBX, VoIP hardware is required to be purchased and installed. But instead of making use of telephone lines, VoIP hardware makes use of the Internet. This set-up provides for the addition of new extensions anywhere on the computer network of a company. VoIP hardware also enables companies to manage their own service without having to pay for a third-party VoIP seller.

Why Businesses Should Opt for Hosted PBX Services

Companies shopping for business phone systems should consider listing hosted PBX services. Business phone is critical in any enterprise as it serves as an efficient and cheap way for companies to get in touch with their clients. One of the many business phone systems available in the market is the hosted Private Branch Exchange (PBX) system. Entrepreneurs who want to get the most out of their business phone should consider getting the hosted PBX system.

Hosted PBX service pertains to a system where the PBX features and call platform are hosted at the office of the service provider. Businesses connect to the service provider for voice calls via the Internet.

Benefits

There are many benefits of hosted PBX for companies. Hosted PBX is ideal for companies that have offices or branches in different locations. All employees can use the numerous features of business phone PBX from anywhere they are, as they only need to have a broadband location to get access to the full features.

Companies that utilize hosted PBX are also able to save on support expenses since there are few differences in setting up and managing the system for any user wherever they maybe. Likewise, interoffice calls are dramatically slashed since VoIP facilitates cheap or even free calls between extensions.

There’s also the benefit of improved support for employees who are always on the go. Salespersons who are always on the road can use their laptop and headset as a phone, placing and receiving calls as if they were in the office as long as they are connected to the Internet.

Savings is also experienced because there’s little management needed in hosted PBX. There is no need for technicians to visit hosted systems every now and then, as the systems are easily configured through web-based control panels.

Ownership Costs

Hosted PBX systems are also cheaper to own compared to traditional phone systems. Obviously, companies don’t have to shell out for an initial investment in owning phone equipment.

Likewise, companies won’t be investing on phone equipment that will be obsolete in a few years if they opt for hosted PBX systems. Companies will also be freed of the burden of updating phone hardware after several years as that responsibility is now given to the service provider.

It is clear that a business phone PBX system brings in a lot of advantages to firms eyeing to get the most efficient communication system for their operations.

Why should I get an 800 toll free phone number for my business?

Competition among businesses these days has become so intense that most firms are looking to get any type of advantage over their rivals. For instance, companies wanting to gain more customers set up business phone numbers. Business phones are designed to make it easier for clients to reach a certain enterprise. An 800 phone number, for instance, is particularly geared for businesses that endeavor to make it more convenient for customers to contact them.

What’s an 800 Phone Number?

An 800 phone number is a special telephone number that allows a calling party to call a business free of charge. The called party shoulders the call fees. In this case, a company with an 800 phone number is able to encourage their clients to contact them anytime of the day.

The call charge may vary depending on factors like the usage and cost of the trunk lines. Most telecommunications firm even give a monthly flat rate service fee to loyal subscribers.

Benefits

There are a lot of reasons why companies are using the 800 telephone number for their operations. One of these reasons is that it allows companies to be easily accessible to their customers. Customers will be able to call companies with 800 telephone numbers toll-free, thus firms will be able to harness a good relationship with their clients.
Companies that have 800 toll free numbers are also able to generate new business opportunities well compared to firms that don’t have toll free phone numbers. Newly set-up businesses, for instance, can accommodate inquiries and potentially make sales if they have a toll-free number as potential clients can easily give them a ring.
Another benefit of the 800 business phone number for companies is that it enables them to track and answer every call. Calls that are not picked up in the office may be routed to existing phone lines, PBX systems or even cell phones of business owners. Thus firms with 800 business phones are able to address all concerns of their customers in a timely manner.

Companies with an 800 phone number can also experience crystal-clear connections. Calls made through the 800 business phone number are clear and loud, allowing operators and clients to understand each other well.

Judging from the number of benefits that companies derive from the use of a 800 business phone, it is not surprising to understand why firms are encouraged to tap such a specialized communication facility.

VoIP Among All Business Phone Systems: What VoIP Services Exist

Voice over IP (VOIP) services are widely used today because of the affordable and flexible options they provide. Since the development of VoIP, there have been a lot of services that continually develop to meet individual needs with high quality features and reliability. Some examples are:

  • Skype – Most well known and highly used VOIP service. This was recently acquired by Microsoft. It allows calls to other computers free of cost, and involves cheap prices for making calls to land lines and mobile phones. Main edge among others is the voice quality on each call.
  • Yahoo Voice – The pioneer in various internet-based technologies. Yahoo Messenger was the most popular chat software during the early years of Internet technology. When VOIP was developed, Yahoo also developed Yahoo Voice which offers cheap prices with excellent services.
  • Google Voice – Google’s entry into the emerging VOIP industry. It boasts of high voice quality with low prices, and offers free PC to PC calls. This VOIP service is pretty intuitive and easy to use.
  • Rebtel – The world’s largest VOIP Company next to Skype. This enables use of any regular mobile or landline phone to make your calls and save up with the world’s lowest rates. This is available in most countries worldwide.
  • iPhone Power – New generation telephone company that uses broadband internet connection. Offers flat-rate calling packages including local and long distance calls. Also has free voicemail, caller ID and call waiting.
  • Vonage – The VOIP service designed to replace phone services that are often congested and has a high add-on fee and per the minute charging. This also has an affordable international calling plan which makes it more popular.
  • ViaTalk – Offers over 40 unique calling features with each plan and is actually re-writing VOIP service flexibility which is pretty much easy to use. This also has a ViaTalk mobile app which makes VOIP accessible at the palm of your hand.
  • Voip.com – Works with as easy as connecting a phone adapter to the modem/router (which can connect up to two standard telephones), syncing the adapter, and finally making calls. This VoIP service offers free calling to the US and Canada and 1 hour free international calls per month.
  • iConnectHere – Has a variety of plans which include pay as you go, unlimited incoming calls and a free phone adapter and local number. This VoIP service is vailable for iOS, Blackberry, Android and Symbian OS including tablets and iPod touch dialers.
  • BroadVoice – Has the most features like your standard phone service with a block list, call forwarding to any number in case of internet outage and an enhanced 911 service which can deliver your address even if you can’t speak.

These are some popular VOIP services in the industry and it is best to choose the phone service that meets your needs and exceeds quality performance.

Why Business Phone Systems are Essential

Keeping up with the modern demands of the business industry requires utilizing the innovations in technology. With the use of new communication devices, people get to have a better and more convenient way of keeping in touch with each other. With innovative phone systems, businessmen can communicate faster with their clients and their employees and facilitate more efficient office operation.

Newer technologies in communication systems, such as the emerging trends in the use of multiple phone lines and internet phones can help an entrepreneur in staying ahead of the competition.
Giving high preference for business telephone systems over the regular analog landlines can assist any entrepreneur in providing better customer service, wherever they might be in the world. With the available features that these phone systems provide, companies get to provide their clients with:

  • An effective communication system with the use of the telephone system. Most clients and salesmen actually prefer communication transactions over the phone since the system gives a more immediate form of response compared to sending emails or launching inquiries through chat services. In addition, clients feel confident with the nature of the transaction knowing that the responses to their inquiries come from a person rather than an answer which might have been automated through a computer program.
  • Better customer response facilitates a higher rate of customer satisfaction. With the automated features available in most phone systems, clients will never have to deal with calling frequently unavailable or busy lines. Once the person on the other line is not around or the phone is in use, the call will be transferred to an available phone line, thereby giving the client with the feeling that his concerns are addressed immediately.
  • 24/7 customer service. With the innovations available in phone systems, a company can acquire constant customer support from different parts of the globe to help keep their business running 24/7. The availability of internet phones or VoIP systems or Voice over Internet Protocol, the company can retain the same business phone number when receiving and deploying calls regardless of where their customer service representatives are located.
  • Efficient customer care with cost-efficient measures. The great thing about phone systems is that it is within the company’s prerogative on what system will suit their business best. Most of the phone systems which are currently available right now are also highly flexible which means that the company can customize the features of their communication system and they don’t have to rely on the initial package alone. Expansion packages and low utility monthly bills are also offered by reliable telecommunications companies which make the deal for businesses even more profitable.

With these benefits, companies that opt for phone systems can acquire the most efficient communication system in their company and pass the advantages to their clients. Companies with efficient phone systems are more productive in their business undertakings since they allow better communication lines to the people that they work with and the people that they provide their services for.

Why are Business Phones Useful?

The modern advancements made in phone systems has provided business phones with features which are capable of handling more efficient and productive operations which are not available in traditional phones. A fully-integrated phone system can perform the functions of other office equipment and take on an automated role which can help your company in saving money from buying new equipment for the business or hiring another member of the administrative staff. The great thing about phone systems is that most of the functions are already integrated within a flexible package which means that if you find that your office phones are becoming obsolete, you can opt for an expansion without incurring high costs by doing so.

Functions of Business Telephones

Since the features of business phones are quite different and more advanced compared to traditional phone lines, you can expect a better quality of operation within your communication system. Multiple phone lines are equipped with automated features which will facilitate an immediate response system to the incoming calls made by your clients thereby helping your employees in providing better customer service to your consumers.

Call Waiting and Auto Attend

There are different feature available in business phone systems such as Call Waiting and Auto Attend. The auto-attend feature is utterly helpful especially if the number that your client is calling is currently unavailable. With this feature, the client’s call will be automatically transferred to an available line without any human operation.

Another great feature in today’s business phones is the more appropriate and professional version of the Call Waiting feature. When a client needs to be stalled while the sales representative looks for the necessary information, the call is held with an entertaining or relaxing selection of music rather than the irritating tone associated with call waiting.

Video Conferencing

Video conferencing is also offered in most phone systems which allow you to hold a meeting with your employees or your business partners without the need to travel to another place, thereby giving you more time to focus on this important activity rather than waste it on traveling to the meeting location. You can also use this feature to present your products to your customers.

Telecommute

Telecommuting is one aspect in office phones which is now becoming increasingly popular, thanks to phone systems. With this feature, your employees can receive and make calls to your clients while they are working from home. This gives them more freedom to spend time with their family and become more productive with their work. On your part, the aspects of telecommuting with the use of your business phones actually allow you to acquire 24/7 customer service support by hiring sales staff from other parts of the world without the need to pay for overtime differential or investing on building an office abroad.

With these advancements in business phones, you will surely have a better platform in improving the sales and customer service aspects of your business. To optimize the efficiency of your phone system, make sure that you hire the right professionals for the job. The combination of professionalism from your staff members and the efficiency of the right phone system will help improve the profitability of your company.

Why are Business Phones Important to the Economy?

In today’s current economy, it is quite an unfortunate yet expected sight to see companies close down their businesses. The introduction of business phones in the industry is a great way for companies to expand their reach towards their consumers and prevent them from closing down due to bankruptcy. Although it is true that the current financial economy is still at a depressing stage, all is not lost.

Consumers still have the money to finance for their needs, but they have developed a more practical approach in discerning which products and services are worthy of their money. Thus, providing them with efficient customer assistance through the help of a great communication system will still be a rewarding move to any company who wants to avoid foreclosure of their business.

What do today’s customers need?

People want to make a purchase on companies which are reliable in their customer service. With the help of efficient business phones, a company can provide a more immediate and appropriate response to their clients which will make them feel confident in trusting their money to the company. Clients expect that they are placed on top of the priority ladder, otherwise they will move on to the competition that might provide them with topnotch service that the previous company lacks.

However, with all the modernity and industrialization that currently shape today’s business industries, it is still evident that clients want to call the company’s phone numbers and interact with a real person over the phone rather than send an email and patiently wait for hours to get a response. The thing with older phone systems though is that once a salesperson or a company line is unavailable, the client will have to wait to get assistance by calling the number repeatedly. It can be quite disappointing then for someone who needs immediate help knowing that the response might take a matter of minutes or even hours.

Through modern business phones, the automated process facilitates a faster and more efficient way of communicating with clients since the calls can be transferred to the available phone line. In addition, the advanced features in phone systems provide the client with more services that will help them in reaching the right department without feeling that they are passed from one person to another. With this convenience, a company with innovative communication system gets to entice more people in their company and at the same time maintain their clients who have already patronized them due to the high quality of their service.

What do companies need in order to succeed in this economy?

Even with the current state of the industry, a company can still thrive in their business given that they maintain their phone numbers accessible to their clients. In order to maximize their investments, they need a cost-efficient solution that will help them in providing a high quality of service to their market without having to spend a lot on their improvement. Today’s phone systems provide these kinds of benefits that will help businesses in gaining more profit through their business phones.

Telecommunication companies offer flexible packages with low monthly rates. The great thing about phone systems is that the company can expand the features of their current system to suit their current and future business requirements.

Why are Business Phones Important to the American Economy?

The recent years bear witness to the foreclosure of thousands of American companies in the country. However, although the nation is still in a depressing financial economy, there is no denying that a lot of people are still willing to spend their hard-earned cash on the things that matter to them.

Right now, the ball is in the hands of the business owners and thus, they need to develop a strategy that will help improve the current condition of their businesses and eventually alleviate the condition of the American economy. The best way for companies to take the right approach would be to recognize that the success of their company lies in the hands of the consumers. And thus, in order to improve their sales, they need to handle their customer service in a way that will attract potential clients and maintain the ones that are currently patronizing their business. And how can a business do this? The answer is simple. Increasing the productivity in a company can be achieved by improving their communication system through the utilization of business phones.

The Need for Verbal Communication

Even in today’s virtual world, consumers still feel that talking or making a transaction over the phone is still the best and the most effective way to get an immediate and appropriate response to their inquiries. Thus, a company should treat their phone numbers as more than just mere accessories and actually recognize that these digits will help them expand the reach of their business. Investing on a great communication system by installing multiple and virtual lines in business phones can facilitate better and a more improved communication system within the company and towards the people that they will provide their services with.

What can business phones do?

Installing the appropriate business phones can actually lead to a more productive and efficient business operation. Through phone systems, company owners can communicate with their employees, business partners and suppliers directly without having to travel hundreds of miles just to hold a conference meeting. In addition, phone systems allow customers to access the company’s sales representatives any minute of any day, since the automated features of phone systems will facilitate faster customer service response compared to traditional analog phone lines.

The use of phone systems also provide business owners with a newfound freedom of establishing or expanding their business abroad and acquire help from other countries without the need to build a physical office, thereby avoiding the high costs of office overheads. With the advanced features in business phone systems, companies can use their phone numbers 24/7 while receiving and deploying calls from all around the world.

Profitability through high return of investment

The appropriate type of business phones that companies will install in their businesses will facilitate high return of investments. The great thing about phone systems is that the cost of installation and maintenance does not actually incur a lot of expenses provided that the lines that the company utilizes is one that suit their needs best.

Why are Business Phones Important?

The current status of the competition between business industries requires entrepreneurs to become more proactive and practical in choosing where to place their investments. Although marketing and promotional activities still bring in a lot of potential clients to a business, the increase in the profits that companies make will still rely on the kind of customer service that they provide to their customers. Suffice to say, even if their marketing experts bring in thousands of clients every day, their efforts will still be defeated if the company does not have an efficient way of serving to their consumers’ requirements. This is the reason why it is highly advisable for companies to switch to business phones rather than continue to rely on their analog landlines.

So how can business phone systems help in improving the profitability of a company? Is there a huge difference over the output provided by a modern communication system compared to an old one? More importantly, will the amount of profits that a company can potentially make provide a good return of investment? These are just some of the many questions looming over entrepreneurs, since getting phone numbers in modern telecommunication companies seem like a risk but at the same time, the prospects also provide an attractive future.

Two of the main beneficial aspects that business phones can provide to companies would be flexibility and convenience. Under these benefits, a lot more other advantages can take place which will largely benefit them and their clients. With a better and modern phone system, a company can improve their business operation’s productivity and efficiency.

Importance of Phone Systems to Company Operations

  • Telecommuting helps increase productivity. The advanced features in business phones allow employees and business partners to connect with the people that they work with regardless of their geographic location. Virtual conferences can be done and employees can also launch or receive calls using the company’s phone numbers wherever they are in the world. The possibility of telecommuting helps in avoiding the long commute and gives employees and entrepreneurs with more time to focus on work tasks that matter more.
  • Sending office files and instructions can be done with a single click of a finger. Everyday operations become more efficient since the instructions are transmitted faster.
  • Confidentiality and privacy are well-kept. Discussing private business matters over the phone requires a high level of privacy. The great thing with business phones is that telecommunication companies offer systems that help in protecting the confidentiality of the matters from third parties.
  • Better phone systems ensure a higher level of customer service. A lot of companies actually feel that they can’t keep up with the bulk of customer calls that they receive in addition to the calls that they need to make to market the business. Efficient business phone systems facilitate better client communications with the help of automated call features.
  • Cost-efficient communication system allows companies to expand their business without high investment value. With the innovations in business phones, companies can expand their business and improve the level of their customer support by tapping other customer service providers outside of their country without incurring costly overhead expenses. In addition, telecommunication companies charge lower rates for international and domestic calls compared to landline phone companies.