Author: Ivee

Emergency Notification Systems

Emergency Notification Platforms

1. CloudReminder

CloudReminder is a low-cost, no startup fee voice broadcasting system. Click here to learn more.

If you run a business, oversee a school system, manage emergency response teams, deploy government or military emergency services, coach a sports team, or are responsible for getting emergency news out to the general public, then you need an emergency notification system to do it. However, choosing the right emergency notification service for your enterprise involves comparing numerous factors to ensure you have the best automated emergency notification system in place for getting the word out.

Conducting an Emergency Notification System Comparison

When comparing emergency notification services, there are 10 key factors to consider before making your final decision.

1. How It Works. Emergency alert notification systems deliver messages to multiple recipients simultaneously using an automated platform. Some emergency notification vendors offer services that apply to phone only, while others give you automated phone, sms text messaging and email options. With the diverse ways people communicate, having multiple communication options might be important for your organization. Likewise, most alert notification systems conduct outbound mass emergency notification only, but if you need recipients to respond to your alerts, look for mass emergency notification services that accommodate inbound responses.

2. Ease of Use. An emergency messaging system is activated by a designated user, either by calling into the system or accessing it by computer or mobile device. When a crisis situation occurs, the person in charge of sending out a mass emergency alert is already under extreme pressure. When conducting your emergency notification system comparison, look for a system that is fast and simple to use. A good automated messaging service should require only three steps to create your message, indicate recipients and schedule its release.

3. Messaging Volume. When sending out emergency communications, you need a system platform that is capable of handling a high volume of calls, sms texts, emails, or all three, simultaneously. Consider how many people your organization would need to contact in the event of an emergency and match those needs with the system capacity of the emergency notification services you are considering.

4. Delivery Speed. In an emergency situation, your emergency message needs to get out immediately. When comparing emergency notification systems, be sure to inquire about the delivery speed of the system and its reliability in terms of uptime.

5. Time Zone Concerns: If your business or organization has a regional, countrywide, or global reach, you need an emergency messaging service that will recognize different time zones of recipients and automatically set your message to go out accordingly.

6. Features. Emergency notification systems offer numerous features to complement their services. These features are designed to enhance the basic service of sending out emergency notifications. Some good features to have in an emergency alert notification system are real-time tracking of your emergency alerts, caller ID, answering machine recognition so emergency messages automatically are left on the machine if no one answers the phone, and the ability to set up groups of recipients in your contact list.

7. Other Uses. Although you may be shopping around mainly for an emergency notification and alert system, automated messaging services also can be used for other purposes, thus increasing your return on investment. For instance, most emergency and mass notification systems can handle appointment reminders, customer service activities, event notifications, marketing activities, special promotions, daily specials, general news announcements, new product introductions, and any other types of announcements.

8. Pricing. As you compare emergency notification systems, you will find that all have different pricing plans and structures. Most service plans are calculated on a monthly price that includes a certain number of calls, while others might include a set number of messaging minutes. When comparing cost to value, look at the features that are included, whether there are limits to the number of contacts or groups you can have, and what additional fees there may be, such as overage costs or setup fees.

9. Implementation. Not all emergency notification vendors have systems that are compatible with your phone system or computer network. As part of your emergency notification system comparison, determine how well the automated messaging system will integrate into your business environment. Evaluate whether additional equipment will be needed, whether emergency notification software is required, and if the service is cloud-based so you can access it from anywhere.

10. Customer Service and Support. Before choosing a mass emergency notification service, evaluate the extent of its customer service and technical support. You want a service that is available when you are to assist you with any questions or concerns, to help with training users on the system, and is timely in its response to your inquiries.

 

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