Author: Ivee

Hosted VoIP PBX

A Hosted VoIP PBX business phone system is similar to a standard PBX (Public Branch eXchange) system. However, with a hosted system, the PBX device is located at the vendor’s data center. From the data center, incoming calls are processed and sent to the appropriate extensions in your company. The reverse is true for outgoing calls. Phone equipment at your company’s location is connected to a router. The router is connected to the vendor’s VoIP PBX server, which is responsible for processing calls and the enabling the features of your business phone plan.

Hosted VoIP PBX phone system components consist of:

  • The Data Center auto-attendant which processes the calls.
  • The features that come with your phone plan.
  • Your on-site system equipment and configuration.


The Data Center will receive your calls, which are handled by its auto-attendant. A pre-recorded message can be selected or the call can be directly routed to one of your phone extensions. A user directory may also be incorporated to allow the caller to select from an employee list. One option that is usually available is the ability to keep your existing extensions and phone numbers when switching your business communications to Hosted VoIP PBX.

There are a number of features that be customized to fit your exact business needs. Many of these features are unavailable with traditional phone systems. This is a strong selling point when a company is considering making the move to Hosted VoIP. For example, call records, computer accessed voice mail and online feature management can be obtained with a VoIP system.

A Hosted VoIP PBX system is relatively easy to configure and is also user friendly. If you’re getting the phones directly from the vendor (as opposed to using your own equipment with adaptors), the equipment is usually configured by the system provider. This saves you the trouble of having to get involved with that particular technical aspect of your system. This also saves the provider the time that it would take to lend extra technical support.

The control panel is also provided and is easy to use, since it’s web-based. With a web-based control panel, you can remotely operate the system and even telecommute from your home. The provider can also provide updates to the system in a very short period of time and also offer the latest features. Since all of this is done by the provider online, you (and your IT team) won’t have to bother with this aspect of your business phone system.

As mentioned earlier, one of the strongest points of a Hosted VoIP PBX business phone system is its scalability. When a business expands, one of the biggest expenses can involve expanding their communications ability. With a standard business phone system, this could necessitate having to buy additional expensive equipment. In most cases, this also involves having to invest in additional equipment, in anticipation for expansion. This means having equipment on hand prior to actually needing it. With a Hosted VoIP PBX system, you only purchase what you need at the time that you need it.

In the long run, a Hosted VoIP PBX system can save your business a considerable amount of money. This is done by:

  • Not having to purchase phone lines.
  • Low rates for placing calls to foreign countries that are contacted most frequently.
  • Not having to purchase fax machines.
  • Calls placed through the Internet can also save you money on mobile calls.

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