iPhone 5 Users Complain About Scratches and Chips Arise Following the Release of Apple’s Newest Smartphone

On September 21, 2012, Apple fans rejoiced and lined-up for the anticipated release of iPhone’s newest product, the iPhone 5. However, what was supposed to be a rewarding and joyous moment for most buyers was turned into disappointed sighs when they opened their boxes of the newest iPhone model. After months of waiting and hours of queuing outside iPhone stores, what they got from the box frustrated most iPhone fans. News spread fast as iPhone 5 users complain about scratches and chips on their newly-bought smartphones. Over the weekend following the release of Apple’s newest smartphone, the virtual world was filled with rants and complaints from their customers.

Scratches and chips reveal slate coating

Issues surrounding the physical qualities of the newest smartphone version were mostly related to the scratches and nicks that were either the result of factory defects or after a short period of use. According to several posts, it seems that the scratches, although minor, were actually all over the body of the iPhone that they received. One user commented that the antenna markers were scratched while another described how the lower back side of the glass screen showed several scratches after the phone was taken out of the box.

While some may have opened their boxes of iPhones without any signs of physical defects, the problem came shortly after days of use. Virtual forum, bulletin boards, social networking sites and even YouTube bear witness as more and more iPhone 5 users complain about scratches and chips on the aluminum case of their phone. Many fear that with these “defect” issues about the iPhone as early as now, their expensive gadget might show signs of extreme wear and tear after weeks of use. Indeed, iPhone’s main advantage of providing sleek and shiny-looking phones was quite defeated with the susceptibility of their newest phone, which makes quite a big difference especially for those who supported iPhone during its earliest release.

Areas of concern

It seems that iPhone 5 users complain about scratches and chips on specific areas of the newest smartphone. Chips and nicks were more identifiable in areas such as the one near the lower part of the glass case between the joint of the screen and the handset and on the antenna markers of the phone. One user remarked that the anodized coating of the newest iPhone is quite softer than the older models and that there is a huge possibility that more chipping might take place over time. According to several complaints, the scratch-defect problems about the iPhone were limited to the black version of the product, although there is a high probability that the scratches were just more visible on the black phones compared to the white models

Apple’s Response to Users’ Complaints

A week after the release of the newest iPhone, Apple still hasn’t responded to the growing concerns regarding iPhone 5 users complain about scratches and chips of their latest product. Apple’s Senior Marketing Vice President Phil Schiller addressed the scratch issue stating that what happened with the aluminum coating was actually “normal” to any silver product. However, no official statement is issued from Apple. In order to address the complaints from their consumers, the company provided free plastic bumpers included in the purchase of the iPhone.

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