Tag Archives: Phone System

What Business Phone Plans are Good?

Regardless of the type of industry your business is established in, you need to have an improved system with your business phone. Nowadays, the only way you can keep up with the competition would be to equip your office with an efficient phone system which is far different from the traditional office lands. The advanced features in your phone systems will allow you to launch calls through the internet, hold video conferences with your staff and business partners, integrate the functions of your office equipment with your phone lines and allow you to provide automated customer support to your clientele. Indeed, phone systems are changing the landscape of businesses worldwide and if you want to keep up with the competition, the only way to do this would be to have the most appropriate system installed in your office as soon as possible

Along with the installation of the business phone, you also need to decide on the phone plan that you will need to subscribe to. The phone plan will be provided by your telecommunications network and they will be the ones where your calls will have to pass through in order for it to reach to your clients and vice versa. That is why, you also need an efficient telecommunications company that can provide you with reliable services since the productivity of your phone systems will rely largely on how they will handle the bulk of your requirements.

So what makes a business phone plan worthy of your consideration?

  • Accessible service. You need a system that will make you more accessible to your clients and thus, your phone plan should come from a telecomm company that also recognizes such requirements. They should have an accessible customer service support 24/7 so they can help you out with the kinks in the system no matter how late it is at night or even when everyone else is on holiday.
  • Your phone plan should match your requirements. If your business runs on a local clientele, then the phone plan that you should choose should be one that allows you to connect to your clients with unlimited capacity. However, there is not use on acquiring an unlimited international call plan in this case since you won’t be expecting your staff to launch sales pitch abroad. If your business gets its customers from international clients, then you should opt for an unlimited international calling feature. Phone plans should be flexible enough to match your needs to help your business become more cost-efficient and profitable.
  • Products and services. It is best to consider that most phone plans are actually more affordable once the business phone equipment are already included in the package. With the integration of both the equipment and the phone system, you can expect better service since the people who will assist you during your entire contract are already familiar with the condition of your office phone lines.

Why Should I Get a Business Phone System?

Despite the emergence of other technologies like the Internet and mobile phones, the good ole telephone is still the most efficient tool in business communications. A business phone anchors vital aspects of business operations particularly customer relations. It is not surprising why companies continue to invest on phone systems that would allow them to touch base with clients and customers. Phone systems likewise allow companies to maintain constant communication with their employees and business partners.

Business phones integrate the features of a traditional landline with more modern equipment like computers and fax machines, enabling owners to save money and keep in touch with their stakeholders.

Multifunctional

A business phone system serves multiple functions, able to execute multiple tasks all at the same time. It not only receives or makes calls but can fax a letter, identify an incoming call and forward it to another line extension. Simply put, today’s business telephone systems are extremely dynamic.

One of the most traditional functions of a business telephone is the auto attendant, which helps businesses automatically transfer calls to the appropriate department. The auto attendant feature frees companies from the hassle of hiring a person to serve as a live operator and be in charge of transferring calls. As a result, companies not only save staffing expense but also benefit from having a 24/7 customer assistance.

Allows Collaboration

Aside from having multiple functions, a business phone system facilitates collaboration among workers even if they are in different locations. This is made possible through a conferencing facility. Through this function, co-workers can hold a virtual meeting over the phone to discuss office concerns. It can also help companies save on traveling expenses since there is no longer a need for them to fly a group of employees for a meeting, as the meeting can be done through teleconferencing.

Enhance Reputation

Companies that utilize business phones are also able to enhance their reputation and improve customer service. Customers won’t have to wait for hours to have their calls picked up, as the business phone system will automatically route their calls to the appropriate department. Customers are also more inclined to buy from or make business with companies that prioritize their customer service, which is mirrored by a firm’s utilization of a business phone system.

These are just some of the benefits that companies get in having business phone systems. If you own a company, why would you not invest on a phone system specifically tailored for your business communication requirements?

Why Must I Get A Business Telephone?

Can you imagine your business having no telephone? Then you would surely have a difficult time reaching out to your employees, more so to your clients. Indeed, a phone is a vital piece of equipment in your office. But you just don’t need a traditional phone in your business. Your enterprise needs a business telephone system in order to maximize productivity. Imagine the stress of having to pick up every phone call, or worrying when your worker picks up your call. With a business telephone, these worries should be a thing of the past. Business phone systems are especially designed to address the communication needs of your operations.

Savings

One of the main reasons why companies invest on business phone systems is the savings they generate from these systems. Can you think of how much your phone bills would amount to if you use a typical landline phone for your business? The fees would be prohibitive especially if you regularly call someone abroad. Likewise, you would have to hire a telephone operator to pick up the calls. Now if your business uses a business telephone system, then your long distance fees are significantly lower- at times free, depending on the system your business uses. You won’t also have to pay a person for the simplistic task of answering calls.

Efficiency

If you’re a business owner, one of the things you want to achieve is operational efficiency. You want to streamline processes and make them as simple as possible. You can achieve this with your business communication process by investing on a business telephone system. You can attend to every call and not miss an important call from an important client and supplier. You can also simplify the method by which your customers contact you – in the process making them feel more important. With a business phone system, you can also work with your employees wherever they are- whether they are in far-away Boston and your office is located in the West Coast.

Efficiency is very much important for growing businesses- you just can’t take the risk of your clients getting frustrated by their inability to contact you. Telephone traffic is one critical area you should focus on especially if your business is on the rise, so your business needs a phone system that will allow you and your employees to receive calls anytime of the day.

Why are Business Phones for Home Office Important?

Establishing home-based businesses are becoming increasingly popular. This can be due to the fact that home-based businesses require lower overhead costs compared to renting out in a commercial space. In addition, home offices provide a more cost-efficient business solution for companies with a smaller number of employees. However, one should not dismiss home offices as the inferior type of companies. In fact, a lot of companies actually thrive by setting up their business at home and expanding their client base and customer support through home-based employees as well. Home offices also require business phones that will allow them to provide a high quality of service to their customers.

Benefits of Having Phone Systems in Home Offices

The advanced features in business phones provide a more flexible solution to the communication system of home offices. A lot of home-based companies often encounter the dilemma in choosing the right phone system for their company mainly because of the unique setup that is inherent to the home offices. With the availability of using virtual phone systems, a company can opt for a home office phone which will provide them with more flexibility and cost-efficient alternative to costly multiple phone lines.

One of the biggest advantages of using virtual business phones is that the process of expanding the lines are way cheaper since almost all additional features are installed virtually. In addition, the maintenance process is performed off site which means that the operations of the office will not be disrupted. Of course, with the use of virtual home office phone, the company can expand their business outside of the country without incurring too much cost since all communication transactions are processed through the internet.

In general, the use of business phones in a home-based setting renders a professional quality to the call even when the transaction is performed at home. The use of virtual phone systems allow the utilization of advanced phone features which were only available in traditional business phones before. Nowadays, home office phones can also make use of voicemails, call-forwarding and automated response system in order to serve the requirements of their customers better.

Mobility and Portability

Virtual phone systems also provide better mobility and portability to the entrepreneur. Thus, even when he is not at home to work, he can still receive business calls simply by connecting his business phone to his mobile number. Just like other types of phone systems, business phones used in home offices are also flexible in integrating the functions of other office equipment. With these advantages, it is undeniable that the use of phone systems in a home office setting can help improve the productivity of the business operation. More importantly, entrepreneurs can save a lot of money from their operational expenses since they are able to cut down the cost of office overhead expenses and at the same time, utilize a cost efficient communication system in their line of work.

Why are Business Phones Better than iPhones?

There is no denying that the innovations in phone systems have greatly improved the landscape of businesses over the years. With the efficiency of telecommunication networks and the utilization of multiple and virtual phone lines, companies get to communicate with their clients better and attract more customers to their business. Indeed, it is true that an efficient system in communication can lead to better office productivity and an increase in sales. With todays need for mobility, however, a lot of companies are considering changing their business phones into smart phones so that they can bring with them a portable communication device while maintaining the high level of customer service.

Why the iPhone is not Really Enough for Business Use

Before considering this move, it is essential to examine the aspects which an iPhone has, what it lacks and why it should not be considered as a business phone. In terms of physical qualities, the iPhone is a sleek mobile device that exudes professionalism and elegance. The phone also supports internet connectivity and applications which can help in improving the productivity and multi-tasking functions of an individual.

What makes the iPhone a less than ideal type among the prevailing business phones, though, is that the utility feature of this mobile device makes it less efficient. As a mobile office phone, it is still not capable of providing optimal collaboration be it from the entrepreneur to his employees or within the sale staff and his clients. iPhones are locked within one network and thus, they are limited to the capacity of that sole network rather than provide dispersed information across multiple networks.

Better than the iPhone

The most viable solution which can provide optimal communication efficiency and at the same time, satisfy the need for mobility would be the modern business phones. The innovations that are added to the functions of an office phone can help make the company more productive in providing for the needs of their consumers. In addition to the typical features of business phone systems, office phones can now be integrated with office equipment which lets companies send and receive files within a few clicks of a finger.

Added features such as voice conferencing, call forwarding and the introduction of virtual internet phones provide a higher level of portability which allows employees to telecommute and work from their home while still maintaining professionalism while serving to their customers’ needs. More importantly, newer phone systems can now accommodate integration with mobile phones. This means that if the call is directed to a certain person and he is not available, he will still receive the call through his iPhone with the help of the automated call forwarding features to mobile phones that are now offered by phone system providers.

Which Business Phone and Network is Best?

Installing the most appropriate type of business phone in your company is the key to improve your company’s competence and efficiency in today’s industry. You need to have an efficient communication infrastructure that allows you to constantly connect with your customers and your employees. Keep in mind that clients feel more appreciated and attracted to continue with their business transaction if the communication process is more responsive, immediate and effective. Thus, you need to improve the phone system that you are currently using in your office and move on into a phone service which is more capable in helping you handle the demands of your consumers

Choosing the Right Phone System

Your goal in selecting the best business phone in your business should be geared towards the improvement in your company’s productivity and competence. In addition, it should be one that is appropriate to your current requirements but should not limit your
office functions once you plan on expanding in the immediate future.

High quality phone systems are provided by reliable
telecommunications company that will not only help you with the installation process, they will also facilitate great employee training and allow flexible additions into your system. Aside from that, they also ensure that all equipment and connections comply with industry standards.

Your business phone should also demonstrate advanced features which are currently available in today’s phone systems. Business phone systems right now already provide convenient solutions to their clients through phone features such as automated response, hands-free multi-tasking functions, digital key systems, video conferencing and call forwarding among others.

Which network will suit you best?

The high demand in improved communications systems have also paved way to a strict competition among telecommunication companies that provide phone service. Opt for a company that understands your changing needs and one that offers flexibility communication features. This means that if you find your current system to be obsolete in the near future, they should have packages that will allow you to improve your system without incurring too much cost.

Most importantly, see to it that you rely on the services of a telecommunications network that offers the widest coverage. The tight competition of today’s telecom companies can actually work to your advantage as they start to provide more competitive packages to their consumers. Make sure that you avail of the packages and the features that will help you improve your communication system to its full potential and at the same time, provide you with a cost-efficient solution to your company.

Which Business Phone and Network has the Best Coverage?

Your company’s business phone should be provided by a telecommunications company that offers the maximum benefits under their wing. The network should be one that provides a wide area of coverage, as well as maintenance and equipment replacement packages, and efficient customer service. Reputable networks provide their clients with a wide selection of telecommunication solutions ranging from office phone systems to mobile phones with added integration of other office equipment within your company’s communication system. Through the help of an efficient telecommunications provider, you can actually connect your phone to your fax and through the internet systems so you can easily send and receive documents to and from your clients. With these functions, you can help increase the productivity of your office operation within a single solution.
Selecting the Right Network

Different networks cover different areas of their phone services, and that is why you need to verify the area of coverage that will be provided by the company. With this data, you can check if the physical location of where you will use your business phone is covered within the providers’ responsibility. However, since this aspect is more applicable to mobile phones, then the best way to determine the right phone systems network would be to read through the company’s proposal and check their areas of limitation. The right telecommunications network is one that can offer you with different packages that can cater to your requirements of keeping an efficient client-company relationship.

For example, if you run a company with international clients and you are constantly making international phone calls, the network should be able to provide you with unlimited international calling features with lower charges. However, if you expect to maintain a close relationship with your clients within your locality, then they should have packages which allow you to call your local consumers within unlimited monthly capacity. A telecommunications network that has the perfect solution to your communication requirements will provide you with a cost-efficient option for your business.

Features of a Great Phone System And an Even Greater Network

You need your business phone to cater to the demands of your consumers, thus you need to get your phone system from a service network provider that has an equal or even greater commitment to customer service than you.

  • Research on the network providers which have the best technical support that are available 24/7 and one which provides their clients with convenient user tools, training system and account management options that will be relevant for your company.
  • Their customer support should not be limited on their assistance on your inquiries alone. Since you will be getting your phone system and your business phone equipment from them, they should provide the highest quality of devices possible and should include replacement programs and product warranty within their product line.
  • Read testimonials from their past and current clients so you can gauge if they are capable of catering to your needs or if you need to move on to a more competent business phone service provider.

Why are business phones important to a community?

Business phones are changing the landscape of the business community in the most beneficial way possible. With the innovations in phone systems, companies can now set-up their own system of efficient communication within the workplace. More importantly, the use of office phone systems has become more attractive nowadays mainly because of the convenience and ease of use that they provide. It is undeniable that phone systems are becoming even more advanced and sophisticated but along with their innovations, they are also becoming easier for the office staff to utilize without the need for rigorous trainings. With such advantages, a company’s employees become more productive and efficient in their work performance since they get easier familiarity with the communication systems.

Cost Effectiveness, Telecommuting, and Savings

Another main advantage that business phones provide to the business community would be the cost-efficient solution that it provides to companies. The introduction of virtual office phones allow companies to call internationally without incurring any high charges. In addition, telecommunication networks provide a lower charge on their international call and domestic call features for business phone systems compared to traditional phone lines. Also, by launching calls via the internet, a company can outsource and expand their customer support from all over the world through home-based sales staff without having to pay for office overheads.

Immediate Response System for Consumers

On the other side of the spectrum, the community of consumers can also benefit from these innovations in business phones. Through a better communication system, they are provided with a more efficient and immediate response to their inquiries without having to wait for their call to be transferred from one line to another. With these, they also get to optimize a higher level of customer service which is highly essential in today’s world. The need for mobility and fast response system is also a high requirement among consumers that no other type of communication method can provide. Calling an office phone of a company with reliable business phones allow them to get the information that they need, regardless of where they are and what time they are calling.

Through business phones, the communication lines between the company and the consumer becomes more mobile, flexible and efficient. A company with an efficient phone system can reap huge amounts of profits to their business by constantly providing their clients with satisfying customer service. For the consumers, the immediate response provided by the company allows them with a sense of satisfaction, knowing that they will get their money’s worth by pursuing the transaction.

What are the best business phones?

When deciding on which business phone fits your company best, providing exceptional service and boosting the perception of your most important asset, the client, must be brought to the fore. Enhancing customer experience and satisfaction to the maximum level may be the thin line between business success and failure in these difficult economic times. No business, particularly those that are small and emerging, is exempt from low profitability and high failure rate owing to the fact that they have limited capital and thus opportunities. Tighter lending conditions and rising operations costs are of no help and can potentially bring their profits down. Consumers’ negative perception on products or services offered by a business may hurt them further and devastate their finances.

At least fifty-nine percent of 2,223 business owners, CEOs and presidents of small businesses surveyed by The Business Journal affirmed that wireless services have become crucial to their business operations. With at least 2.27 billion people using the internet daily and 4.8 billion people with mobile phones, our world has indeed become fast-paced and digital, our culture increasingly 24/7 and business environments virtual and mobile. Hence, having a company phone number which can be contacted by a customer anytime and anywhere they want can put your business to the lead and boost its future prosperity.

Revolutions in the internet technology and telecommunications industry have brought Voice over Internet Protocol or VoIP phone systems into the spotlight, shoving traditional business phone into the sidelines. VoIP has gained ground and popularity even during the economic recession as many reliable and dedicated service providers make the portability of a phone number available to businesses at efficient costs.

A business phone supported by VoIP calling features can give your company the following:

  • Project the image of being present anytime and anywhere

Phone systems reliant on the Internet enable your customers to make calls, send and receive fax and voice messages to your business at their convenience. Your customers may also be located in various places across the globe, spanning not only distance but also time. A local or virtual phone number makes your business accessible to at least 200 area codes or states in the US and across global continents even. Web-based phone systems also enable businesses to forward calls, send, receive and check fax messages and voicemails wherever there is an internet connection and with soft phones installed in handheld devices which they could take anywhere.

  • Cost-effective business communication

Internet-based phone systems have achieved record-breaking popularity among businesses of all sizes for toll-free or 800 business phone numbers. Not only can businesses be called by anyone at their convenience, they could also do so free of charge. Calls made by customers as well as sent fax and voice messages will instead be charged to the business which is a great way to surpass customer service standards. Businesses may also incur massive savings on unlimited local and long distance phone calls made available to them by service providers.

Forward-looking businesses need mobility and flexibility in building relationships with their customers mounted on communication. Choosing a business phone that can take your customer service to the next level may bring the success of your business venture a step further.

What is the best phone service for your business?

Businesses have numerous options when it comes to phone services for their operations. The numerous choices mean companies can always pick out the best phone service for their business, taking into consideration their different communication requirements. There are several types of business phone services, each one with distinctive disadvantages and advantages. Business owners should decide their needs and budget in determining the best phone service for their business.

Private Branch Exchange

One of the most traditional types of business telephone systems is the Private Branch Exchange or PBX. It utilizes physical connections to connect numerous phone lines. With PBX, phone line extensions can be connected to each other or to pick up an outside call. Traditional PBX systems usually need a human operator for directing calls and choosing the right connections.

Mobile PBX

Mobile PBX is a type of business phone service that has functions that are related to the traditional PBX. However, it does not require hardware. Instead of a switchboard and operator, this type of business phone service is powered by a software hosted by another provider. Companies can opt for addition of virtual extensions to the system and even have calls director to cell phones of employees. When a call is picked up, it is automatically transferred to any of the available cell phones. The best advantage of this system is its simplicity in adding new extensions.

Hosted VoIP

Hosted Voice over Internet protocol (VoIP) is considered by some as the best phone service for business. It is closely similar to mobile PBX, with the forwarding of calls to a virtual software instead of employee cellphones the main difference. The virtual software is called softphone, acting as the phone interface and installed on a computer. Employees can take or make calls over the Internet using microphones connected to a computer in a hosted VoIP system. Like mobile PBX, this type of best phone service enables firms to expand without purchasing costly hardware.

VoIP

For most companies, VoIP is the best phone service today. VoIP hardware bridges the gap between hosted VoIP and PBX. Similar to PBX, VoIP hardware is required to be purchased and installed. But instead of making use of telephone lines, VoIP hardware makes use of the Internet. This set-up provides for the addition of new extensions anywhere on the computer network of a company. VoIP hardware also enables companies to manage their own service without having to pay for a third-party VoIP seller.