Author: Ivee

VoIP Basic Features

With your VoIP business phone system, there are some basic features that you will absolutely require for your business communications needs. You will want to take a close look at what the service provider offers. These features are required since your phone system is the most important piece of your office equipment. Without an effective phone system, your business will literally be crippled. Here is a list of the features that your VoIP phone service should have. Also, note that some of these features are not available with a standard POTS (plain old telephone service) phone system.

  • Auto Attendant
  • Automated Directory
  • Conference Calling
  • Voice Mail
  • Call Forwarding
  • Speed Dialing
  • Redial
  • Paging
  • Call Hold
  • Music on Call Hold
  • Back-Up Power

You can save the cost of a human receptionist by having an auto attendant. This will provide an options list regarding where calls are to be routed. The caller can then select the desired extension by either entering the appropriate number on their phone or through voice recognition. The auto attendant may also allow the caller to contact an extension through a direct dialing capability.

A popular feature of a VoIP business phone system is an automated directory. This feature allows the caller to access a particular extension by dialing an employee’s last name using their first three letters. Then the caller is given the option of being connected to that extension.

By using conference calling, more than one user, on separate extensions, can participate in a business conversation. This type of a meeting is particularly useful when the participants are located far away from each other – even in separate countries. If additional members need to be added into the conference, the conference initiator will ask the system what the maximum number of callers is. The additional participants are then invited to join the conversation.

Voice mail is an integral part of any business communications system. Every professional is familiar with this feature and can leave a message to an unavailable user. Call forwarding is a feature that can reach an unavailable user by redirecting a call to the system’s voice mail. Future calls can also be redirected to a different phone extension.

Another popular feature is speed dialing. This will save time by not having to remember or look up the phone number of someone who is frequently called. All that needs to be done is to punch in the one-button designation for that frequently used phone contact.

Most phone systems will also have a redial feature. With a touch of a button, the last number dialed will be called. Another way to immediately contact a user is through a paging feature. This will allow a user to broadcast though a PA system.

Call Hold is another popular feature. With call hold, a user can place a caller on hold while having a conversation with someone else. A system Music on Hold feature will play music or a pre-recorded message for a caller that has been placed on hold. The pre-recorded message can be used as advertising and the music will alert the caller that they are still connected to your phone line. This is far preferable to “dead air”, which tends to make the caller impatient.

An important feature of a VoIP business phone system is Back-UP Power. This can provide a source of system electricity for up to an hour in the event of an area-wide power failure.

These are the basic features that every VoIP business phone services should be able to provide. Of course, there are other features that can be available, as well. These features can serve to augment your business calling capability in a number of different ways. These additional features may be used now, or at a later date when your business grows.

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