Author: Ivee

VoIP Softphones

One of the benefits of a VoIP phone system is the ability to incorporate the use of softphones. This means that access to your VoIP phone system can be made through a device that can connect to the Internet.

The features of a VoIP Softphone consist of:

  • Online presence determination
  • Access to application phonebooks
  • Speed Dial
  • Ease of Upgrade
  • Communications software integration
  • Call Recording

A VoIP softphone is a software application that you use with your VoIP business phone system. VoIP softphones are downloaded from the Internet and can be used on your desktop computer, your laptop, your PDA, or even your smartphone. These applications enable you to make and receive phone calls using your VoIP phone system and reduce the cost of your mobile phone calls. Most softphones use an open protocol, so you won’t encounter any proprietary constraints between phone networks.

Do You Need a VoIP Softphone?

If your business phone use is light to moderate, a VoIP softphone is an inexpensive alternative.

Telecommuters and professionals who travel frequently also find VoIP softphones to be a practical solution. A VoIP softphone can be operated from your desktop, or your laptop when you are on the road; all you need is an Internet connection.

Sales agents who work with a Call Center also use softphones regularly, as their support for “click to dial” and messenger applications improve productivity.

VoIP Softphone Features

User Presence
This feature enables you to see whether another VoIP phone service user is online and available before calling them.

Contacts
This feature enables you to access your contacts in Microsoft Outlook and Microsoft Exchange.

Click to Dial
With Click to Dial you can place your call with a single mouse click.

Upgrades
When you need a softphone upgrades or update, you simply download it from the Internet.

Unified Communications
Your softphone provides complete integration with all your other communication applications, including Instant Messenger and Video Conferencing.

Call Recording
This feature allows you to record and retrieve your phone conversations in their entirety.

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