What is the best phone service for your business?

Businesses have numerous options when it comes to phone services for their operations. The numerous choices mean companies can always pick out the best phone service for their business, taking into consideration their different communication requirements. There are several types of business phone services, each one with distinctive disadvantages and advantages. Business owners should decide their needs and budget in determining the best phone service for their business.

Private Branch Exchange

One of the most traditional types of business telephone systems is the Private Branch Exchange or PBX. It utilizes physical connections to connect numerous phone lines. With PBX, phone line extensions can be connected to each other or to pick up an outside call. Traditional PBX systems usually need a human operator for directing calls and choosing the right connections.

Mobile PBX

Mobile PBX is a type of business phone service that has functions that are related to the traditional PBX. However, it does not require hardware. Instead of a switchboard and operator, this type of business phone service is powered by a software hosted by another provider. Companies can opt for addition of virtual extensions to the system and even have calls director to cell phones of employees. When a call is picked up, it is automatically transferred to any of the available cell phones. The best advantage of this system is its simplicity in adding new extensions.

Hosted VoIP

Hosted Voice over Internet protocol (VoIP) is considered by some as the best phone service for business. It is closely similar to mobile PBX, with the forwarding of calls to a virtual software instead of employee cellphones the main difference. The virtual software is called softphone, acting as the phone interface and installed on a computer. Employees can take or make calls over the Internet using microphones connected to a computer in a hosted VoIP system. Like mobile PBX, this type of best phone service enables firms to expand without purchasing costly hardware.


For most companies, VoIP is the best phone service today. VoIP hardware bridges the gap between hosted VoIP and PBX. Similar to PBX, VoIP hardware is required to be purchased and installed. But instead of making use of telephone lines, VoIP hardware makes use of the Internet. This set-up provides for the addition of new extensions anywhere on the computer network of a company. VoIP hardware also enables companies to manage their own service without having to pay for a third-party VoIP seller.

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